Who we are
Made by Kelly is a small handcrafted gifts business based in the UK, run by Kelly. We create personalised gifts for weddings, bridesmaids and special occasions.
When we refer to "we", "us" or "Made by Kelly" in this policy, we mean Kelly and her small team.
If you have any questions about how we handle your data, you can reach us at any time via WhatsApp: +44 7305 016480.
What information we collect
Because all orders are placed through WhatsApp, we only collect the information you share with us directly during our conversation. This typically includes:
- Your name
- Your WhatsApp phone number
- Your delivery address (for shipping orders)
- Personalisation details for your order (such as names, dates or messages)
- Any other information you choose to share with us
We do not use any website forms, payment portals or checkout systems that collect your data — all communication happens through WhatsApp directly.
How we use your information
We use the information you share with us solely to:
- Process and fulfil your order
- Personalise your items correctly
- Contact you about your order (updates, queries, delivery)
- Ship your order to the address you provide
We will never use your information for marketing purposes without your permission, and we will never sell your data to anyone.
How we store your information
Your information is held within WhatsApp conversations on Kelly's phone. WhatsApp uses end-to-end encryption to protect messages in transit.
We keep your order details for as long as is reasonably necessary to fulfil your order and handle any follow-up queries. Once no longer needed, conversations are deleted.
We take reasonable precautions to keep your information secure, including keeping the device used for business communication password protected.
Your rights
Under UK data protection law (UK GDPR), you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct any inaccurate information
- Erasure — ask us to delete your information where we no longer have a legitimate reason to hold it
- Restriction — ask us to restrict how we use your data in certain circumstances
- Objection — object to us processing your data in certain circumstances
To exercise any of these rights, simply message Kelly on WhatsApp at +44 7305 016480 and we'll respond as quickly as we can.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.
Contact us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
We aim to respond to all queries within 2 business days.